RETURNS & REFUNDS POLICY

RETURNS & REFUNDS POLICY
Our return policy lasts 14 days. If 14 days have passed since you received your order, unfortunately we cannot offer a return, refund, or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Certain types of items cannot be returned, including: - Gift cards - Downloadable products - Personal care or hygiene products - Items that have been used, damaged, or are no longer in their original condition - Items returned without proof of purchase
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
RETURN CONDITIONS
In some cases, only partial refunds may be granted, including: - Any item that is not in its original condition - Any item that is damaged or missing parts for reasons not due to our error - Any item returned after the 14-day return period
DAMAGED OR DEFECTIVE ITEMS
We only replace items if they are defective or damaged upon arrival.
If your item arrives damaged or defective, please contact us as soon as possible at:
showermate55@gmail.com
Please include your order number and clear photos of the damaged item and packaging. After reviewing your request, we may offer a replacement or a refund if eligible.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you whether your refund has been approved or rejected.
If your refund is approved, it will be processed automatically to your original payment method within a few business days.
Please note that processing times may vary depending on your bank or payment provider.
LATE OR MISSING REFUNDS
If you have not yet received your refund, please first check your bank account again.
Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund appears.
If you have completed all of these steps and still have not received your refund, please contact us at:
showermate55@gmail.com
ORDERS NOT RECEIVED
If your order has not arrived within 30 days, please contact us at:
showermate55@gmail.com
After verification, we may offer a refund or a replacement if your order is confirmed as lost or undelivered.
SALE ITEMS
Only regular-priced items may be refunded.
Sale items or promotional items may not be eligible for a refund unless they arrive damaged, defective, or as otherwise required by applicable law.
EXCHANGES
We only replace items if they are defective, damaged, or if you received the wrong item.
If you need to exchange your item for the same product, please contact us at:
showermate55@gmail.com
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return once the returned item is received and approved.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves, the refund will be sent to the original purchaser.
RETURN SHIPPING
To return your product, please contact us first at:
showermate55@gmail.com
We will provide you with the return instructions and return address if your return is approved.
Return shipping costs are the responsibility of the customer and are non-refundable.
If you receive a refund, the cost of return shipping may be deducted from your refund where applicable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning an item of significant value, we recommend using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.